Reasons and solutions for deposits not received

Case 1: If the client did not click “Paid” after the payment is made, the trader of the payment company will not be reminded to check if the payment has been received in time, resulting in the invalidation and incompletion of the order.

Solution: The customer needs to provide the deposit order number and the transfer voucher to let the payment company check whether the account has arrived.

 

Case 2: Deposits or transfers with different names of customers, or notes of sensitive information are returned.

Solution: The customer needs to provide the deposit order number, transfer voucher and information of the payer, including name, card number and bank, so that the payment company can verify and handle the refund.

 

Case 3: The actual payment amount does not match the order amount.

Solution: At present, the order cannot be converted into a deposit based on the actual amount received. If the transfer amount is less than the order amount, the order will only be approved after the payment is made up according to the trader's bank account number provided by the payment company. If the customer overpays, the payment company will arrange to return the overpaid part.

 

Case 4: If the customer transfers through an automatic teller machine (ATM), it may take more than 24 hours to arrive.

Solution: Since the payee of the ATM transfer cannot view the information of the payer, it is recommended that you use UnionPay transfer to deposit. If you have chosen ATM transfer, please provide the receipt to your one-on-one exclusive account manager for verification.